Chief Customer Officer 2.0
And it will take years off your learning curve, jeanne Bliss fearlessly shares her tools and leadership ‘recipe cards’ for leading and enabling your business transformation. Jeanne Bliss pioneered the Customer Leadership Executive position, holding the role for twenty years at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations, a Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.
0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. Manage and Honor Customers as Assets Align Around Experience Build a Customer Listening Path Proactive Experience Reliability and Innovation One Company Accountability, Leadership & Decision Making Chief Customer Officer 2. 0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers’ lives, jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and customer experience practitioners.
And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning, written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.
) this book follows the five-competency model she uses to coach the C-Suite and Chief Customer Officers. Including over forty accounts of actions by Customer Leadership Executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine, she is also the best-selling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad (2011).
Since 2002 she has led CustomerBliss, a preeminent customer experience transformation company where she helps companies achieve customer-driven growth, she is a worldwide keynote speaker, and sought frequently by major media for her point of view.
Автор: Jeanne Bliss.
Жанр книги: Наука, обучение.
Объем: 350 стр. 129 иллюстраций
Возрастное ограничение: 0+
Правообладатель: John Wiley & Sons Limited
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